In situations that matter the most, people often perform at our worst. A basic question to ask is, “What is at stake here?”  To avoid failure, the solution is to conduct a learning conversation which means to engage in dialogue with a free flow of meaning. Flow from challenges to options:
 Here are suggested steps for achieving dialogue in a learning conversation:
► Begin from the third story — not own story or the others story, but how an impartial observer would describe the conflict or situation; also could be an alternate story creating an ideal situation.
► Explain your purpose and extend an invitation.  It is always wise to ask people if it is okay to give them feedback or share constructive criticism.
► Explore their story to demonstrate empathic understanding.
► Share your own story that brings personal learning into the dialogue.
► Take the lead in problem solving.


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